Terms&Conditions - The Grooming Den

THE GROOMING DEN WEBSITE TERMS AND CONDITIONS

Introduction

By using The Grooming Den Website, you agree to be bound by the following Terms and Conditions (“T&Cs”). These T&Cs govern your access to and use of the Site operated by The Grooming Den (“we”, “us” or “our”). Please read these T&Cs carefully before using the Site. If you disagree with any part of the T&Cs, then you may not access the Site.

Use of the Site

The Site and its content, features, and functionality are owned by The Grooming Den and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Site without express written permission by us.

User Content

Users of the Site may post, upload, publish, submit or transmit content. By making available any User Content on or through the Site, you grant us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, to use, copy, modify, or distribute your User Content for any purpose.

Accuracy of Information

While we strive to keep the information on the Site accurate, complete, and up-to-date, we cannot guarantee, and are not responsible for, the accuracy, completeness, or timeliness of any information on the Site.

Privacy

Your use of the Site is also governed by our Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by The Grooming Den. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

Changes

We reserve the right, at our sole discretion, to modify or replace these T&Cs at any time without prior notice. What constitutes a material change will be determined at our sole discretion. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Limitation of Liability

In no event shall The Grooming Den, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Notwithstanding any other provision in the Terms, nothing in these Terms:

affect or limit your rights as a consumer under Singapore law, or will exclude or limit our liability for death or personal injury resulting from our negligence.

The Website is provided on an ‘as is and ‘as available basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.

Whilst we will try to ensure that the material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following:

incompatibility of the Website with any of your equipment, software, or telecommunications links;

technical problems including errors or interruptions of the Website;

unsuitability, unreliability, or inaccuracy of the Website; and

failure of the Website to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms include, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.

Governing Law & Jurisdiction

These T&Cs shall be governed and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

If you have any questions about these T&Cs, please contact us at thegroomingden@gmail.com.

Please note that the above is a simplified, generalized T&Cs for a website. Your business may have unique needs that are not addressed in these T&Cs, and as such, it would be advisable to consult with an attorney or legal professional when creating your own T&Cs.

THE GROOMING DEN WEBSITE PRIVACY POLICY

Introduction

The Grooming Den (“us”, “we”, or “our”) operates the The Grooming Den website (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Disclosure of Data

We may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of The Grooming Den
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes to this Privacy Policy are effective when they are posted on this page.

THE GROOMING DEN REFUND AND EXCHANGE POLICIES

Sales of Goods Act and General Definitions

Conformance to Sales of Goods Act S14 (2), Consumer Protection (Fair Trading) Act and Lemon Law.

We ensure that the services we provide are of satisfactory quality as defined in the Sales of Goods Act S14 (2), Consumer Protection (Fair Trading) Act and Lemon Law, where applicable.

Quality And Product Warranty

We ensure that all our products are genuine articles and carry the manufacturer’s limited guarantee.

It is our company policy to ensure the products are delivered in their original condition and quality as received from our principals.

Exchange and Refund Policy

Refund or exchange of Goods

All goods sold are final and non-refundable

Goods sold are exchangeable or replaceable within 07 days of you receiving the product but only if they are returned unused and in their original condition and packaging.

Goods can only be exchanged or replaced if the product was damaged or found to be faulty. We will require evidence that the item arrived in such condition before replacing the item (subject to stock availability) or exchanging it for another item with the same value.

Price Transparency

Prices shall be presented to you in a manner that is clear, simple, accurate and easily understood. All charges, including discounted pricing, shall be revealed to you before confirmation of purchase.

Payment Mode

Payment by the Customer to the Company can be made either by Cash, NETS or Major Credit Cards such as VISA, Mastercard, AMEX, JCB through payment portals or PayNow.

All payments have to be made out in Singapore Dollars

Pricing Accuracy

The Company is committed to the avoidance of over or undercharging. To ensure accuracy of charging, it is the Company’s policy to list clearly all prices which are inclusive of Goods and Services Tax where applicable, in our Tax invoice and Communications Materials.

Confidentiality

The Company will safeguard, according to strict standards of security and confidentiality, any information the Customer share with the Company.

The Company will limit the collection and use of Customer’s personal particulars/information to the minimum and for the sole purpose of completing the transaction as well as facilitating the smooth delivery of services. Every effort shall be made to ensure that the integrity of the Customer’s personal particulars and confidential information entrusted to the Company are not compromised unless required to by law.

The Company also undertakes not to divulge the Customer’s personal information to any unauthorized third party without his/her prior written consent.

Release and Use of Customer Data

Should there be a need to release Customer’s data, the Company will, unless required by law, make this known to the Customer and obtain his / her consent before releasing the information.

The company and its subsidiaries may collect, obtain, store and process your personal data that you provide in the booking and appointment process strictly for the purpose of sending appointment updates, as well as promotional and marketing material by the company.

Receipts

The Customer shall be issued with an official tax invoice for each and every payment made to the Company.

Customer Feedback Policies

We welcome your feedback anytime and should you have any issue of concern, please contact us immediately. Our feedback channels include:

Face-to-face feedback at 15A Duxton Road Singapore 089481
Monday to Fridays: 11.00am – 8.00pm; Sat and Sunday: 11am to 6pm.
Written feedback via E-Mail : contactus@groomingden.com.sg

We will investigate and act to resolve areas of concerns. Our interim response is within 5 working days. Depending on the complexity of the case, our time taken to resolve the complaint is within 21 working days. If we are unable to resolve the complaint amicably, we will with your mutual consent refer to CASE mediation or any other external mediation channels.

Miscellaneous

We reserve the right to change, amend, insert or delete and of the terms and conditions, or policies as the case may be, without prior notice.